Frequently Asked Questions (FAQ)
Happyfun.Asia is Malaysia’s premier site to purchase entrance tickets to multiple amusement parks via instalment plans by partnering with some of the country’s premier credit card provider. The site offers entrance tickets to a number of theme parks and gives you access to unlimited fun and adventure.
No, instalment plan is only available for credit card issued by Malaysian banks.
No, that would not be possible.
Currently the instalment plan is only applicable for CIMB credit cards issued by CIMB Malaysia. However, we are working to include other bank cards in the near future.
As per our policy, all etickets sold are nonreturnable or refundable. Otherwise a cancellation fee of 20% on the total purchase price will be applicable.
Refer to item No. 5
No, the rates offers are those similar to the parks
With Happyfun.Asia you can opt instalment plan. A loyalty reward system is in the pipeline.
You can contact customer service if you have an issue with your payment and they will escalate your concerns to the relevant department to address your issue.
E-Tickets will be generated and emailed to your the following day after payment is successfully processed.
Click on “Contact Us” fill in your details and your enquiries. We endeavour to reply your enquiries within 2 business days. Our customer service operating hours are 9am-6pm Mondays – Fridays.
Please check your Junk/ Spam folder and add email@example.com to your list of safe senders.
Only registered users can purchase etickets from HappyFun.Asia. Registration can be done via your email address OR you may choose to skip registration process by choosing to login via your Facebook account. For registration via email address, you will receive a verification link from firstname.lastname@example.org. Please check your Junk/ Spam folder and add email@example.com to your list of safe senders.
Unfortunately, online bank transfer is not possible at the moment. However, you can pay for your purchases with a debit card (with visa/mastercard logo) issued by Malaysian banks but you would not be entitled to use the instalment plan.
CIMB and Public Bank are our current partner acquiring banks. Either banks will accept 3D secure credit cards from any issuing banks.